Refund policy

90-DAY SATISFACTION GUARANTEE

At Nuvei, we're confident in what our device can do. That's why we offer a full 90-day guarantee — giving you 3 complete months to see real results.

If you're not happy, we'll make it right. Simply contact our support team within 90 days of receiving your order and we'll work with you to find a solution — whether that's a replacement, store credit, or a refund.

How to contact us: Reach out via our Contact Page with your order number and we'll get back to you within 24 hours.

Refund Process: Once approved, refunds are returned to your original payment method within 5-7 business days.